Question 1

How do I place an order?

Accepted Answer

Browse our products, add items to cart, and proceed to checkout. Fill in your delivery address and confirm your order. You can pay via Cash on Delivery.

Question 2

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order before it is shipped. Contact us immediately via phone or WhatsApp to cancel.

Question 3

How do I track my order?

Accepted Answer

Go to the Track Order page and enter your order ID. You will also receive tracking updates via SMS/WhatsApp.

Question 4

Can I modify my order after placing it?

Accepted Answer

Contact us immediately if you need to modify your order. Changes can only be made before the order is shipped.

Question 5

What payment methods do you accept?

Accepted Answer

Currently we accept Cash on Delivery (COD) for all orders across Bangladesh. Pay when your order arrives!

Question 6

Do I need to pay any advance?

Accepted Answer

No advance payment is required. Pay the full amount in cash when you receive your order.

Question 7

How long does delivery take?

Accepted Answer

Inside Dhaka: 1-2 business days. Outside Dhaka: 2-5 business days. Delivery times may vary during holidays.

Question 8

What are the shipping charges?

Accepted Answer

Inside Dhaka: ৳70. Outside Dhaka: ৳130. Free shipping available on orders above a certain amount (check cart for details).

Question 9

Do you deliver outside Dhaka?

Accepted Answer

Yes! We deliver to all 64 districts across Bangladesh through our trusted courier partners.

Question 10

What is your return policy?

Accepted Answer

We offer a 7-day return policy. Products must be unused, in original packaging, and with receipt. Contact us to initiate a return.

Question 11

How do I return a product?

Accepted Answer

Contact us via phone or WhatsApp with your order number. We will guide you through the return process.

Question 12

When will I get my refund?

Accepted Answer

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

Question 13

Are your products original?

Accepted Answer

Yes, we sell 100% genuine and premium quality products. All products are sourced directly from authorized suppliers.

Question 14

How do I choose the right product?

Accepted Answer

Check the product description and specifications. Contact us if you need help choosing the right product for your needs.

Frequently Asked Questions

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